Your privacy matters to Recover Cryo.

Our Privacy Approach

Recover Cryo is committed to collecting only the information reasonably needed to provide mobile recovery services, communicate with clients, schedule appointments, support client safety, and operate the business.

We use privacy and security practices guided by recognized information security principles, including data minimization, least privilege, secure handling of personal information, and reasonable administrative, technical, and physical safeguards.

Recover Cryo does not claim ISO/IEC 27001 certification. However, we aim to align our internal privacy and security practices with responsible information security principles where appropriate for a small service-based business.

Information We Collect

We may collect information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Service location or appointment location
• Emergency contact information
• Recovery goals and service interests
• Relevant health history or safety screening information
• Consent, waiver, and appointment-related information
• Messages submitted through our contact form

We do not intentionally collect information that is not needed to provide services, support client safety, or operate the business.

Information We Do Not Need

Recover Cryo does not require clients to provide Social Security numbers, driver's license numbers, banking credentials, or unrelated personal information through this website.

Payment information should be handled through a secure payment processor when available. Recover Cryo does not intend to store full credit card numbers directly on this website.

How We Use Information

• Schedule and manage appointments
• Respond to questions or messages
• Prepare for mobile recovery sessions
• Review client safety and service eligibility information
• Maintain client records where needed
• Process payments through secure third-party services
• Send service-related updates or appointment information
• Comply with legal, regulatory, or business obligations

Health-Related Information

Some Recover Cryo forms may ask health-related questions to help determine whether a service may be appropriate or whether additional caution is needed.

Recover Cryo treats this information as confidential and limits access to individuals who need it to provide services, support safety, or manage business records.

Recover Cryo services are wellness and recovery services and are not a substitute for medical diagnosis, medical treatment, or advice from a qualified healthcare provider.

How We Protect Information

Recover Cryo uses reasonable safeguards designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

These safeguards may include secure website connections, limited account access, strong authentication practices, secure storage practices, reputable third-party service providers, and internal access controls.

No website, email system, or online service can guarantee absolute security. However, Recover Cryo works to reduce risk by collecting only needed information and protecting it responsibly.

When We Share Information

Recover Cryo does not sell client personal information.

• With service providers that help operate the business, such as scheduling, payment, website hosting, email, or document services
• When required by law, subpoena, court order, or legal process
• When needed to protect client safety, business rights, or prevent fraud or misuse
• With your permission or at your direction

Third-Party Services

Recover Cryo may use third-party providers for website hosting, email, online forms, scheduling, payment processing, analytics, or business communication.

These providers may process information according to their own privacy and security practices. Recover Cryo aims to choose reputable providers and limit the information shared with them to what is necessary.

Cookies and Website Analytics

This website may use basic cookies or analytics tools to understand website performance, improve user experience, and monitor site traffic.

Recover Cryo does not intend to use website tracking to collect sensitive health information.

Data Retention

Recover Cryo keeps personal information only as long as reasonably necessary for service delivery, business operations, legal requirements, recordkeeping, dispute resolution, or safety purposes.

When information is no longer needed, Recover Cryo will take reasonable steps to delete, destroy, or securely archive it when appropriate.

Your Choices

You may contact Recover Cryo to request access to, correction of, or deletion of your personal information where appropriate and legally permitted.

Some records may need to be retained for legal, safety, accounting, or business reasons.

Children's Privacy

Recover Cryo services are not intended for children without involvement and consent from a parent or legal guardian.

Updates to This Policy

Recover Cryo may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Effective Date: 2026